Your privacy matters to us. This policy explains what we collect, why, and how you can control it.
1. Who We Are
Nexorapen trading as (T/A) Superjabs Limited, registered in England and Wales. Registered address: 1 Faraday Road, Liverpool, L13 1EH, United Kingdom. Contact: info@nexorapen.co.uk.
2. Information We Collect
When you place an order or create an account, we may collect:
- Name, email address, delivery and billing address
- Payment information (processed securely via our payment provider — we never store card details)
- Order history and product preferences
- Communications you send us
- Device, browser and usage data
3. How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations and dispatch notifications
- Responding to enquiries and providing customer support
- Improving our website and service
- Legal compliance
- Marketing emails — only if you have opted in; unsubscribe at any time
4. Legal Basis for Processing
- Contract performance — to fulfil your order
- Legitimate interests — fraud prevention and service improvement
- Consent — marketing communications
- Legal obligation — where required by law
5. Sharing Your Information
We do not sell your personal data. We share it only where necessary with payment processors, shipping providers, platform/IT providers under data processing agreements, and legal authorities where required.
6. Cookies
We use essential cookies for cart and login functionality. With your consent, we use analytics cookies to understand site usage. You can manage preferences via your browser settings.
7. Data Retention
We retain data as long as necessary for its purpose. Order records are kept for 7 years in line with UK tax law.
8. Your Rights
Under UK GDPR you have the right to access, correct, delete, object to, or receive a portable copy of your data. To exercise any right, email info@nexorapen.co.uk. You may also complain to the ICO at ico.org.uk.
9. Security
We use industry-standard technical and organisational measures to protect your data. All payment transactions are encrypted via SSL/TLS.
10. Contact
Nexorapen trading as (T/A) Superjabs Limited
1 Faraday Road, Liverpool, L13 1EH, United Kingdom
Email: info@nexorapen.co.uk
Telephone / WhatsApp: 07377 889030